MS Teams Integration Troubleshooting

1. From main C2P page go to My Account g Manage g API INTEGRATIONS
2. Click “Re/Authenticate with MS Teams”
3. Enter the same email address that was added to the Activity they are trying to access. If the email address added to an Activity is not linked to an MS account then the user may have to create a free MS account linked to that email address (this is only easy if not using Teams in a GCCH environment), or the Activity manager will have to remove them and add an email address that has a valid MS account.
4. Close the Account Management window once authentication is complete and retry the action

Have Azure admin check secret expiration date for application in Azure AD and regenerate it if expired.

1. Go to https://portal.azure.com (.us for GCCH high)
2. Select Azure Active Directory
3. Click App Regstrations
4. Look for “Capture2Proposal” under “All applications” or “Owned applications”
   1. If the application is not under “Owned applications” then the owner of the “Capture2Proposal” application will have to do this part (they can also add any other admin as an owner of the app).
5. Open “Capture2Proposal”
6. Select “Certificates & secrets”
7. Click “New client secret”
8. Copy the new secret value to a note pad (do not copy the id, but the value)
9. From the home page of the C2P app:
10. Open Admin Console g Integration g Microsoft Teams
11. Click the edit icon on the right and enter the new application secret into the secret field.
12. Click save and close the admin panel
13. All users will need to reauthenticate once the secret is changed

While C2P Licenses confer full manage permissions within our application, these permissions are not automatically extended to MS Teams channels created from C2P Activities. They cannot be managed through C2P's normal role permissions and require permission from the channel owner; typically the user who created the activity.

1. Request that the owner of the teams channel give you access through MS Teams. Being in the Team is not enough; you need permissions for the specific Activity channel.

1. Go to https://admin.teams.microsoft.com (https://admin.gov.teams.microsoft.us for GCCH)
2. Go to Org-wide settings g Guest access
3. Set “Allow guest access” in Teams to true

1. Go to https://admin.teams.microsoft.com (https://admin.gov.teams.microsoft.us for GCCH
2. Go to Org-wide settings -> External access
3. Add the domain of user emails that you often cooperate with
4. This may be required for GCCH collaboration and will allow users to see Teams that they are a part of outside their own org